SomethingCool.com LLC - Making IT Personal Since 2000

How to Create a Service Ticket

Avoid using subjects such as “help me” – be as specific as possible! The more detail, the better.  Not sure if your issue warrants a service ticket?  Make one anyway!

Create a Trouble Ticket

Right-Click KRIS Icon
Right-click on the KRIS Icon in your system tray Give as much detail as possible to create your trouble ticket - including in the subject line! Watch your email for updates from the SomethingCool.com team.
Client Portal
Go to the Client Portal at http://portal.somethingcool.com: From the Client Portal, you can create a new ticket (be sure to include as much information as possible!), check on the status of projects, run reports, pay invoices and more.
Email Us
Send an email to kris at somethingcool.com.
Call Us
Call SomethingCool at (855)609-2665.